The Learning Catalog

Person-Centered Case Management (PCCM) Certificate

Online Certificates

Description

This six-course certificate program prepares professionals to deliver coordinated, individualized support to older adults and individuals with disabilities. The program starts with foundational aging and disability concepts and highlights the importance of person-centered care throughout the program. Learners will gain skills in assessment, care management, and navigating the aging and disability networks, with an emphasis on cultural humility and ethical considerations. The certificate concludes with strategies for supporting effective care transitions, equipping participants to promote independence, consumer choice, and overall well-being. 

The six-course Person-Centered Case Management (PCCM) certificate, with 24 CEs, is an alternative to our five-course Case Management Certificate, with 20 CEs. It differs in that PCCM offers an additional course focused solely on person-centered planning to further this area of skill development.

Contributing Authors:

Bronwyn Keefe, PhD, MSW, MPH is the Assistant Dean of Workforce and Professional Development at Boston University School of Social Work where she is also the Director for The Center for Aging and Disability Education and Research (CADER) and The Network for Professional Education.

Amelia Paini, MSW, Program Manager for Curriculum Development, Boston University School of Social Work

Joan Ead, Eadem Writing Associates

Courses

Core Issues in Aging and Disability
  • Illustrate the basic issues related to disability and aging.
  • Describe the ways in which an individual’s cultural, ethnic, or religious background, or sexual orientation, can influence the experiences of aging and living with a disability.
  • Explain the philosophy of consumer choice.
  • Define functional capacity in terms of activities of daily living.
  • Demonstrate knowledge of resources and programs that support older adults and persons with disabilities.
Understanding Consumer Control, Person-Centered Planning, and Self-Direction
  • Illustrate your role as it pertains to consumer direction.
  • Summarize the history of the Independent Living Movement.
  • Describe the history of aging and disability policy.
  • Explain how your work is consumer controlled.
  • Identify decision-making tools to use with consumers.
Assessment of Older Adults and Persons with Disabilities
  • Describe your role in the assessment process
  • Explain how the assessment process supports choice, self-determination, and participation.
  • Identify the legal and ethical considerations during assessment.
  • Define the role of the consumer as partner in assessment.
  • Consider the diversity of consumers using cultural humility.
A Guide to the Aging and Disability Networks
  • Identify key federal, state, and local resources available to older adults, persons with disabilities, and their families.
  • Explain how eligibility and accessibility impact the use of federal, state and local programs.
  • Describe methods for identifying and accessing resources for older adults, persons with disabilities, and their families.
  • Define key terminology in understanding and navigating the aging and disability networks.
Care Management Practice
  • Identify the major health care laws that impact older adults and people with disabilities.
  • Compare care management programs.
  • Describe the medical, emotional, and social conditions that affect older adults and people with disabilities.
  • Explain the role of health and human service workers in care management.
  • Consider the legal and ethical dimensions of health care management.
Care Transitions
  • Recognize the major federal laws pertaining to health care for older adults and people with disabilities.
  • Summarize models of care transitions.
  • Evaluate how different models work in various health care settings.
  • Illustrate how culture, ethnicity, and health literacy impact care transitioning.
  • Explain how community-based organizations can assist in care transitions.

Course Policies

For information about refunds, cancellations, accommodations and to contact us please visit the policies page.

Accessibility Information

All online courses are self-paced and are designed as reading-based and include interactive multimedia components including simulations, video, audio, and discussion boards.

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