Online Certificates
Description
This certificate program is designed to strengthen leadership, management, and program development skills for professionals working in human services and aging network organizations. Participants will learn strategies to lead mission-driven teams, recruit and manage volunteers effectively, and plan, implement, and evaluate programs to better meet community needs. Through practical tools and real-world approaches, the program supports managers and staff in building organizational capacity, fostering a culture of collaboration and volunteerism, and improving services for older adults and the communities they serve.
Courses
Human Services Management
After successfully completing this course, you will be able to:
- Explain the complex nature of human service organizations and the opportunities and challenges facing managers.
- Summarize the role managers play in fostering staff competence and growth.
- Demonstrate the ability to perform organizational assessments, create mission statements, define goals and objectives, and plan programs.
- Describe the importance of diversity, equity, and inclusion in the workplace and how inclusive policies and practices contribute to effective organizations.
- Design and administer evaluation tools.
Program Planning
After successfully completing this course, you will be able to:
- Explain the importance of needs assessments when planning programs.
- Describe different types of needs assessments.
- Use information gained from needs assessments to develop program goals and objectives.
- Apply the SMART framework as you develop goals and objectives.
- Identify the strategies, activities, and tasks needed for developing a program.
Volunteer Engagement
The goal of this course is to provide an overview of the knowledge, skills, and values necessary for you to assess and strengthen your volunteer program. By the end of this course you will be able to:
- Describe the components of volunteer management.
- Design steps to develop or strengthen your volunteer program.
- Develop a targeted volunteer recruitment campaign.
- Explain ways to engage your volunteers for effective retention.
- Identify process and outcome measures to evaluate your volunteer program.
Course Policies
For information about refunds, cancellations, accommodations and to contact us please visit the policies page.
Accessibility Information
All online courses are self-paced and are designed as reading-based and include interactive multimedia components including simulations, video, audio, and discussion boards.